LG Appliances 2.2 cu. ft. Over-the-Range Microwave Oven with EasyClean®

Stopped heating 3 months after purchase service only cover if warranty part

Does what its supposed to do easily and while looking great

Bought this from Home Depot in March 2018. After about a year the plastic under the door had started to crack and chip away. I checked warranty and found out I had just missed it by the time I went online to inquire. I then applied some super glue to try to hold it together since I would hope a microwave would last more than a year. Then about a year and a half later the microwave started experiencing another issue where Id start the microwave but then only the timer kicks on and counts down...nothing else so the food just sits in there with nothing happening. We eventually figured out if we opened and closed the door hard then it would work or maybe work after 5 or so tries. Of course the door is already very fragile with plastic pieces cracking off so this probably not the best solution either. Then there was the occasional once every 6 month crash where all the electronics would start going haywire flashing odd error codes on the screen. Unplugging and then plugging back in usually solved that issue. We dealt with these issues for at least 4 of the 5 years we had the microwave and finally decided it has been enough and are now kicking it to the curb. It is sad since it appeared be a very nice model but unfortunately does not last. I would have expected to get more than just 5 years out of it.

We purchased this unit as part of a kitchen suite in our newly built home. The unit functions well and the extension feature on the vent hood is a nice feature. However about a month ago the plastic face covering the front of the extending hood cracked. We contacted the appliance dealer and were told the unit was out of warranty. We moved into our home late in 2019. Now we are expected to pay to repair a plastic piece with a prominent defect after only 3 years? Unacceptable. We have several LG products throughout our home. This is enough to turn us off this brand.

The service was impeccable. The gentleman came in diagnosed the issue. There was no problem with the unit. The problem was mud dobbers had fallen between the fan and motor causing the fan to hit them.