LG Appliances LG STUDIO 1.7 cu. ft. Over-the-Range Convection Microwave Oven

I splurged on this top of the line LC microwave with convection oven and regret the decision every day. You need an engineering degree to figure out how to use it even for the simplest functions. The User Manual is useless. If you value your time buy a cheaper LG with less bells whistles and simple buttons.

We purchased the floor model at Best Buy. After our contractor installed it we found it did not work. The electronic display was malfunctioning and we could not get around it. Best Buy accepted the return for full refund and we purchased a different LG model. But we now have to pay the contractor extra to install the new one. We regret purchasing the floor model in the first place.

Had to wait a while to get installed but works so nicely and simple to use.

1 The output power of this microwave was mis-stated in the Best Buy spec sheet online which was the primary feature I was seeking. I didnt notice the discrepancy until after the unit was installed and I was reading the LG manual itself. 2 The magnetron component failed after just 17 months rendering the microwave unusable at least it died within the 2-year warranty period. 3 Scheduling the repair/replacement is a difficult process with LG. They tend to assign appointments without first consulting to ensure its a good day/time for the consumer leading to multiple back-and-forth exchanges to get on the schedule. The technician-scheduling and parts-ordering/back-ordering functions do not appear to aligned causing more difficulty in scheduling repair. 4 While this unit features the Smart Tag / diagnostic/issue reporting functions I have never been able to get them to work in concert with the LG ThinQ app adding to my frustration. 5 Overall I have found that countertop microwaves are more powerful than the over-the-range units and easier to deal with.

I had this installed a little over a month ago. Great features and the convection oven feature is great. Having one unit with two cooking methods is really nice.