Whirlpool 25 cu. ft. Gold® Counter Depth Side-by-Side Refrigerator with MicroEdge® Shelves

We have owned this model for six years, Model WRS965CIAM00. The ice trays from time to time overflow and the water doesn't shut off unless I depress the lever for the water on the outside of the door. Technicians have replaced everything they can think of replacing. Some parts twice. The last part changed at the base of the ice maker on the door stopped the issue for over a year until today when the same old issue happened. Luckily I was home to stop the water flow. Of course the extended warranty has expired. We are totally disappointed and tired of shutting the ice maker off when we are not in the same room to keep the water from flooding our house.

We’ve had this since 2013 and it has mostly performed to expectations. With that said, I don’t think I would recommend to any friends or purchase another Whirlpool refrigerator. The ice maker makes ice about 2 hours a month. I have defrosted the line several times and the maker works for about 3 hours. Seems crazy that the line would continue to freeze! Also seems crazy that I would have to defrost the line daily just to get ice.

I had this refrigerator for 4 years, for the last year or so the water dispenser didn’t work 100% of the time. It was like a game, is it going to dispense or not. I was told it was the water filter so I purchase the recommended brand it would work then stop again. It would freeze food in the refrigerator size, no the vents are not blocked. Now the drip pan overflows all over the floor. I’m not willing to call repairman and spend good money after bad. Guess what if I buy a new one in the next week or so, it will not be a whirlpool.

Sad Experience I have been committed to Whirlpool appliances (my entire kitchen and laundry across multiple houses), but this experience was not very good. Like others, I purchased it in the fall of 2013. The past year has been a nightmare. Initially, the ice maker stopped dispensing ice. I had my first service call and they determined that I needed a new ice maker motor. I paid to have the motor replaced. It then stopped working again and I paid for another call (via the Whirlpool website) and they said the electronic board needed to be replaced. Now it no longer makes ice and I am told that the door would need to be replaced. Per the technician, the wiring to the freezer door is substandard and is pinched every time the door is opened. I called Whirlpool customer service and they said there is nothing that can be done. Based on this experience, I now need to shop for a new refrigerator and likely my run with Whirlpool appliances. I expected a better experience.

I have had issues with the ice maker since new. It took numerous technician visits(and replacement parts) before it was finally repaired. It turned out to be a kink in the door wiring which required replacement of the whole door. Luckily I purchased the extended warranty. After 4 years of ownership the tray still overflows at least twice a month-thankfully is shuts off before major flooding. I purchased a microwave, oven, dishwasher and refrigerator together. All with stainless steel finish. The finish on both the fridge and microwave I terrible-Even after cleaning the same blotches show up after a week or so. I can’t wait to replace these appliances